Wagga Catering Equipment is seeking a motivated and proactive Customer Service, Admin and Marketing Support to be the first point of contact for our valued customers and suppliers. In this role, you will play a pivotal part in ensuring smooth daily operations, maintaining our high customer service standards, and supporting our marketing efforts.
About the Role:
As a key support member of our team, you’ll be responsible for a wide range of tasks that ensure our customers receive a seamless and positive experience, from in-store enquiries to online orders. You'll also be instrumental in keeping our marketing and online presence sharp and up to date.
Duties and Responsibilities:
- Act as the first point of contact for customers and suppliers, in person, online, via phone and email
- Assist customers by understanding their needs and providing accurate product information
- Process quotes, orders, and sales across multiple platforms
- Maintain a clean, organised and well-stocked showroom
- Manage customer and supplier concerns, investigating issues and escalating when needed
- Attend and actively participate in team meetings
- Update and maintain the online store, ensuring product listings are accurate and engaging
- Create and schedule social media and email marketing content to promote products and engage our audience
- Maintain data integrity across WCE systems
- Support with general admin tasks, accounts, purchasing, and stocktaking
- Assist management with special projects as required
- Work collaboratively within the team to support daily store operations and uphold our positive team culture
Qualifications & Skills:
- Excellent computer proficiency
- Familiarity with graphic design, marketing, and social media platforms
- Strong attention to detail with the ability to work independently
- A team player who is adaptable and proactive
- Excellent communication and interpersonal skills
Why Join Us?
At Wagga Catering Equipment, we value every team member equally. You'll be joining a supportive team environment where your contribution is recognised, and your development is encouraged. If you're a positive and driven individual who enjoys variety in your workday and thrives in a fast-paced retail environment, we'd love to hear from you.
For more information contact
Adrian Hamilton
adrian@waggacatering.com.au
02 6925 1115