Online Returns Policy
We would like to think that every purchase you make from Wagga Catering Equipment is perfect for your needs, however this may not always be the case. To assist you, we have set out below our Online Returns policy highlighting key points you should know. Please call us toll free on 1300 138100 if you have any questions at all in relation to this policy.
Please note that this policy differs from the policy covering goods purchased in-store.
1. If the goods are faulty:
We will happily provide a credit or replacement for goods, excluding equipment that is deemed faulty. Faulty goods should be returned to Wagga Catering Equipment for inspection prior to replacement or credit.
Equipment purchased from us becomes your responsibility once it leaves our warehouse. Please choose to insure your equipment purchase during transportation. Equipment damaged during transit cannot be returned for refund or replaced.
If you think that there is a fault with an item you have received, please let us know by contacting us toll free on 1300 138100 or email email@example.com. Please include your invoice number, the product code, and the problem with the goods.
2. If you change your mind:
We want to give you a hassle free way to return goods for an exchange or credit note (excluding equipment). We will offer an exchange or store credit note for goods returned on the basis of change of mind (this includes errors in sizing for clothing).
If you change your mind about the goods (including the size or colour), the goods returned must be unused and in their original condition, which includes any packaging. All goods will be inspected on return. A valid tax invoice / receipt must also be supplied with goods returned on the basis of change of mind.
We will accept returns based on change of mind within 30 days of the original purchase.
We will not accept returns of any items that are made to order or special order items (this is indicated in the item’s product page) on a change of mind basis.
The original freight charge, and credit card fees will not be refunded or credited for goods returned on a change of mind basis.
3. Returns Generally:
This section applies to the return of all goods, regardless of whether they are faulty or you change your mind or need a different size.
You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Additionally, items may also be returned in person to our store.
We should be given appropriate notification of any returns before they are sent. This includes returns brought into our store. This can be done by emailing firstname.lastname@example.org or by calling us on 1300 138100.
All returns, including those for faulty goods, should be accompanied with proof of purchase (tax invoice / receipt). Bank statements will not be accepted.
We recommend you use a postal service or courier that insures you for the value of the goods you are returning.
Wagga Catering Equipment is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured.
We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us.
Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.